Goodwill Industries of Michiana, Inc
  • 26-Dec-2018 to 22-Feb-2019 (EST)
  • South Bend, IN, USA
  • $8.50
  • Hourly
  • Full Time

Store Discount, Vacation, Holidays, Insurance, Tuition Reimbursement & Retirement Savings Options



Job Description: Backroom Supervisor

Department:  Sales





To provide proper training for store employees and clients using Goodwill training procedures and manuals and to supervise the stock room employees at the Western Avenue Store.  Position reports to Store Management and is reviewed annually by the Store Manager with input from the Assistant Manager(s) and/or Floor Supervisor(s).





  • Knows and understands the Goodwill Mission: "Strengthen communities by empowering individuals and families through education, training and job placement".


  • Training


  • Train store employees and clients at the Western Avenue Store in quality control, sorting, and sizing.


  • Assist in checking the condition and placement of stock by clients and new hires.


  • Maintain shop-ability and neat store appearance.


  • Train employees to provide exceptional customer service at the Drive Through


  • Follow the dress code and wear designated Identification as provided.



  • Communications


  • Communicate to manager any suggestions for improvement for training new hires, clients, and stock room and drive-thru employees.


  • Communicate to management when stock is transferable from stock room area to floor.


  • Politely communicate policies to customers as needed.



  • Supervision


  • Supervise new hires, clients, and stock room employees.


  • Supervise the flow of stock from the stock room to the floor and the donations from the stock room to the plant.


  • Supervise record keeping in the stock room.


  • Work to reduce internal theft and shoplifting.


  • Administer company policies and procedures in area of responsibility.


  • Verify sold furniture leaving the building, loading sold furniture as required by store coverage.


  • Supervise the receiving of donations in a polite and friendly manner, making sure furniture donations accepted are in good saleable condition and politely refusing unwanted items.


  • Maintain a well-organized and clean stock room.


  • Security and safety


  • Assist in maintaining safety and security of the premises and merchandise.


  • Assist in controlling pilferage and preventing burglary.


  • Assist in eliminating fire hazards and unsafe conditions.


  • Maintain safe working and shopping environment.




  •  Perform other duties as assigned by supervisor.





  1. Must be well groomed and personable.


  1. Must have good eyesight, speech and hearing.


  1. Must have good physical stamina and moderate mobility as well as the ability to lift, bend and work on feet for periods of at least 4-hour periods.


  1. Ability to distinguish colors.


  1. Ability to move filled boxes, barrels and Z-racks weighing no more than 50 pounds and load furniture.


  1. Ability to read, write and do simple math functions.


  1. Ability to work well under pressure.


  1. Ability to exercise good judgment.


  1. Must have effective communication skills.


  1. Ability to supervise personnel.


  1. Ability to work with the public and co-workers in a tactful and professional manner.


  1. Must be sales oriented.


  1. Ability to follow standard retail practices.


  1. Ability to carry out established organizational and departmental policies and procedures as described in the Employee Handbook.


  1. Must be bondable.


  1. Ability to be a working Trainer.


  1. Ability to work a flexible schedule being able to fill in to cover schedule when needed.


  1. Follow the dress code and wear designated identification as provided.





  1. Standard retail environment with significant dust.
  1. Light industrial area.





  1. Cash Register
  2. Telephone.
  3. Calculator.
  4. Dolly.
  5. Z-Racks.
  6. Tagging Gun.
  7. Barrels.
  8. Office Supplies.
  9. Copy Machine.
Goodwill Industries of Michiana, Inc
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